Overview
The SITSS00071 – Responsible Service of Alcohol (RSA) Skill Set is a nationally recognised qualification designed to equip participants with the essential skills and knowledge to serve alcohol responsibly in licensed premises.
This course is mandatory for anyone working where alcohol is sold or served — including bars, restaurants, cafes, hotels, clubs, and event venues. Learners will gain an understanding of the legal, ethical, and social responsibilities involved in serving alcohol safely and responsibly.
What You’ll Learn
- Legal requirements for the sale and service of alcohol in Australia
- How to identify and assist intoxicated customers
- Strategies to refuse service safely and professionally
- Ways to recognise and prevent underage drinking
- Understanding of house policies and harm minimisation techniques
- Effective communication and conflict resolution in alcohol service environments
Career Opportunities
Completion of this course allows participants to work in roles such as:
- Bartender
- Waiter / Waitress
- Barista (in licensed venues)
- Catering or Event Staff
- Hotel or Club Attendant
- Retail Liquor Store Salesperson
Entry Requirements
There are no formal prerequisites for this qualification.
- Be at least 18 years of age
- Have basic English literacy and communication skills
- Provide valid photo identification
Course Duration
- Typically completed in one day (approximately 4–6 hours), depending on delivery format.
- Available as a face-to-face, online, or blended learning course with interactive, practical activities.